Encouragement Matters®

We have a global crisis facing businesses of all types and sizes. There is a severe deficiency of encouragement within many teams and corporate environments. This impacts bottom lines and the quality of life for today’s workforce.

When was the last time you heard thanks for any work you did? Don’t be alarmed if you can’t think of a time. Most people don’t hear thanks from their boss. One study said that 67 % of people don’t get thanked in a year. That’s tragic. And yet, understandable. With our hurry-up life-styles, we often forget the power of appreciation.

Some business owners and managers have the attitude that since employees get paid, they don’t have to do anything more. That kind of thinking drags down productivity and profits. Companies that have employee recognition programs have more employee satisfaction and more profits.

Employee recognition programs are a great start. Those that recognize performance are better than those based on just length of service or perfect attendance.

Recognition program results can be enhanced by providing training that improves communication, teamwork, and productivity. Our Encouragement Matters® Learning Experience is one program that brings people together and increases the power of encouragement.

RECOMMENTATION: Start saying thanks. Don’t just stop there though. Make your appreciation felt by the other person. You’ll know they got it when your goose bumps appear. To make your thank you more solid – try the following:

  • Be specific with the thank you. Instead of saying “Thanks for a great job on the Jones account” – try something like “Thanks for a great job on the Jones account. I really admired the way you handled his objection about price. You were patient and answered his questions. You even asked some great questions too. Thanks a lot.”  Which way do you think might cause goose bumps?
  • Be sincere. A shallow thanks is almost worse than no thanks at all. Enough said.
  • Be detached. Don’t say thanks with the expectation of getting something back. An honest and sincere thanks doesn’t have any strings attached.
  • Be observant. If the other person is uncomfortable receiving thanks, then respect that. Ask them if they are having trouble receiving the thanks. That could lead to even deeper and more meaningful conversations.

If you would like to learn more about our short lunch and learn programs or a full team training please contact Denny@StockdaleResourceGroup.com or call – 952-920-7171

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